Refund policy

 

We offer an EXCHANGE ONLY policy. If you would like to exchange an item, please fill out the returns form sent with your order and send it back with the item you're returning. Please note, to be eligible for a return, your item must be returned within 14 days following the date you received your item and must be returned unused and in the same condition that you received it. If there are any signs of wear, unfortunately we will not be able to offer you an exchange. Signs of wear examples include: Makeup/tan stains, body odour, rips/pulls. If you attempt to return your item after this 14 day period, unfortunately we can’t offer you an exchange.

*For purchases which are not made on the website* Once we have received the item returned, we will then require a receipt or proof of purchase.

Shipping 
To return your product, please post to the address as follows: 

3-7 Wilbraham Street, Birkenhead, CH41 2PZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us we always suggest posting tracked and signed. As otherwise we can not track the item and we are not responsible for lost post!

Please note, once you have made an order and the payment has been received, we do not accept any cancellations.